I used to understand HMRC but ever since they started to refer to taxpayers as customers I have been confused. They fall over themselves to tell us how helpful and sympathetic they are but in actual fact they haven’t changed at all.
Take, for example, their latest briefing Giving taxpayers time to pay which has been issued ” for people who want to know more about current issues affecting HMRC and their customers”.
The first paragraph starts off so well
HMRC helps individuals and businesses with short-term financial difficulties by offering them ‘Time to Pay’ arrangements, provided that they meet certain criteria. We have no desire to make things more difficult for taxpayers, so our Time to Pay arrangements can spread payments during difficult times, which both helps the individual or business, and ultimately protects our tax revenues.
The only problem is it doesn’t happen in practice as described recently by Nicola Ross Martin. Well, okay, it does if you’re Vodaphone but forget it if you’re a small business. Mind you, bearing in mind HMRC let Vodaphone off a £1 billion in tax and then allowed the company five years to pay the balance of the underpaid tax, the briefing note tells us
We are legally obliged to get the best deal for the country on any payments owed, we have to also make sure any outstanding tax is paid off as quickly as possible.
Without a doubt, Time to Pay arrangements are more difficult to get than two years ago when they were introduced and it’s important to realise this if you think HMRC will give you more time to pay your tax especially if you’ve had, in HMRC’s words
a succession of Time to Pay arrangements
HMRC are obviously of the mind that the difficult economic situation which forced the introduction of Time to Pay has gone away. If a business couldn’t pay its tax on the due date in 2009 I doubt if it will be able to do so now.
But HMRC are never wrong, and proudly state that well over 80% of applications are still being approved, carefully avoiding the fact that in 2009 more than 97% of applications were approved. If the present rules were applied in 2009 more than 27,000 businesses would have gone bust. They didn’t. They are still paying their taxes (albeit late) and tens of thousands of jobs have been secured.
Does the Government really want to kill off small businesses because they are still facing cash flow problems and profitability issues? If they do, would they please be honest about it and tell us, instead of allowing HMRC to spin the figures.