Why does HMRC need Moira Stuart to remind us to complete our Tax Returns?

After (only) 16 weeks and numerous reminders, HMRC have responded to my Freedom of Information request asking how much they paid Moira Stuart for the Self Assessment advertising campaign by saying

I can confirm that HMRC will be providing you with a further response.  I expect you should have the response by this Friday.

Bearing in mind they should have replied within 20 working days (unless there’s a good reason),  this exemplifies, once again, HMRC’s “couldn’t care less” attitude to the public, as personified by Dave Hartnett.

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